Please read these terms carefully before using our services
By accessing or using this website ("Site"), including booking ferry tickets or any related services, you agree to be bound by these Terms of Use. If you do not agree with any part of these terms, please do not use the Site.
New Zealand Ferries ("we", "us", or "our") provides this Site to help you:
We reserve the right to modify, suspend, or discontinue any part of the services at any time without prior notice.
You must be at least 18 years of age to purchase tickets on this Site. By completing a booking, you confirm that you have the legal capacity and authority to enter into these terms on behalf of yourself and any passengers or vehicles included in the booking.
Cancellations and changes are subject to our Cancellation Policy, which is clearly displayed during checkout. Refunds, where applicable, will be processed in accordance with that policy. We are not responsible for missed sailings due to late arrival at the terminal.
While we make every effort to operate safely and on time, we are not liable for:
All content on this Site — including text, images, graphics, logos, and design — is the property of New Zealand Ferries or its licensors. You may not copy, reproduce, distribute, or commercially use any content without our prior written consent.
Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect your personal information.
These Terms of Use are governed by the laws of New Zealand. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Auckland, New Zealand.